Privacy Policy
Harlem Chi Community Acupuncture (“Harlem Chi,” “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, protect, and share personal information through our website, general inquiries, and optional email and SMS marketing programs. It does not replace any separate privacy notice governing clinical records or protected health information.
1. Information we collect
When you contact us, sign up for updates, or interact with our website, we may collect information you provide, such as your name, email address, mobile phone number, communication preferences, and the contents of a general inquiry. For marketing subscriptions, we may also retain records of your consent, subscription status, and messages you receive or interact with.
Our website and service providers may automatically collect technical information such as internet protocol (IP) address, browser and device type, pages visited, referring website, and cookie or similar usage information. When you book an appointment through a third-party scheduling service, that service may collect additional information under its own privacy practices.
2. How we use information
We use this information to respond to questions, help people access our services, provide requested information, send communications people have chosen to receive, maintain our website, understand general website usage, prevent misuse, and meet legal obligations. We send promotional emails and SMS messages only as permitted by applicable law and relevant consent preferences.
3. Email communications
If you subscribe to our email list, we may send clinic news, educational articles, events, and occasional offers. You may unsubscribe at any time using the link in an email or by contacting us. Unsubscribing from promotional emails does not necessarily stop communications needed for an appointment or another service you have requested.
4. SMS marketing and mobile information
Our SMS marketing program is optional. If you separately sign up to receive Harlem Chi marketing text messages, we may text you about clinic news, educational resources, community events, scheduling opportunities, and occasional promotions. Message frequency varies. Message and data rates may apply. Giving SMS marketing consent is not a condition of receiving treatment or purchasing services.
To stop marketing texts, reply STOP to a program message. For help, reply HELP or contact info@harlemchi.com or 212-280-7900. You may also contact us directly to withdraw consent. We retain reasonable records of consent and opt-out requests to honor your choices and meet legal obligations.
We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We share only the information reasonably needed with vendors that administer and deliver messages for us, including Mailchimp and its SMS delivery providers. Those vendors may process message content and delivery data in order to operate the program. SMS marketing information and consent are not shared with third parties for their independent marketing.
5. Service providers and limited disclosures
We use service providers for functions such as website hosting, email and SMS distribution, appointment scheduling, security, and analytics. Such providers may receive information necessary to perform the services we request, subject to their applicable contractual and privacy obligations. We may also disclose information when required by law, to protect rights or safety, or in connection with a lawful business transition. We do not sell marketing subscriber lists.
6. Clinical information and sensitive data
Clinical records and patient health information are handled separately from general website and marketing subscriptions, under applicable healthcare privacy requirements and any patient privacy notices we provide. Our Mailchimp marketing program is not intended for medical records, diagnoses, treatment details, or other sensitive health information. Please do not send confidential medical details in an SMS marketing reply or through a general marketing signup form. For questions about your care or records, contact the clinic directly.
7. Cookies and outside links
Our website may use cookies or comparable technologies to support site functions and understand general usage. You can control many cookies through browser settings, although disabling them may affect website features. Our website may link to third-party websites and booking services. Their privacy practices are governed by their own notices, not this policy.
8. Data security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we handle. No internet-based system can guarantee absolute security. We keep information for as long as reasonably needed for the purposes described here, or as required by applicable law, and then delete or de-identify it when appropriate. Limited records of unsubscribe requests may be maintained to prevent future unwanted marketing messages.
9. Your choices and privacy requests
You may ask us to review, correct, or delete personal information that we maintain about you, subject to applicable legal and recordkeeping requirements. You may also withdraw marketing consent at any time. For email, use the unsubscribe link; for SMS marketing, reply STOP; or contact us using the details below. We will respond to privacy requests as required by applicable law.
10. Children
Our email and SMS marketing programs are intended for adults and are not directed toward children under 18. We do not knowingly seek personal information from children for marketing purposes.
11. Changes to this policy
We may revise this policy as our practices, services, or legal obligations change. The updated version will be posted at HarlemChi.com/privacy-policy/ with a revised effective date. If a material change requires additional notice or consent, we will provide it as required by law.
12. Contact us
Harlem Chi Community Acupuncture
360 West 125th Street, 2nd Floor
New York, NY
Email: info@harlemchi.com
Phone: 212-280-7900
Website: https://harlemchi.com
SMS Marketing Terms and Conditions
These terms apply to the optional promotional text-message program operated by Harlem Chi Community Acupuncture (“Harlem Chi”). They are separate from communications about individual clinical care or appointments.
PROGRAM DESCRIPTION
When you opt in, you agree to receive recurring marketing text messages from Harlem Chi at the mobile number you provide. Messages may include clinic news, educational content, community events, availability announcements, and occasional special offers. Messages may be sent using automated technology.
CONSENT AND FREQUENCY
Your consent to receive promotional text messages is voluntary and is not a condition of any purchase, service, or treatment. Message frequency varies. Message and data rates may apply according to your mobile plan.
OPTING OUT AND ASSISTANCE
Reply STOP to any marketing text to unsubscribe. After you opt out, you may receive one final confirmation message. Reply HELP for assistance, or contact us at info@harlemchi.com or 212-280-7900. You may also ask us directly to remove your number from SMS marketing.
DELIVERY AND PRIVACY
Mobile carriers are not responsible for delayed or undelivered messages. Text delivery depends on your carrier and device. Please do not reply to marketing messages with medical information or use them for urgent health concerns. Our handling of personal information is described in our Privacy Policy: https://harlemchi.com/privacy-policy/.
CONTACT
Harlem Chi Community Acupuncture
360 West 125th Street, 2nd Floor, New York, NY
info@harlemchi.com | 212-280-7900